Refund policy

Return & Refund Policy

1. Damaged or Defective Items

We take great care in packaging each order, but if your item arrives damaged or defective, please contact us within 30 days of delivery.

To process a replacement or refund, please email us at candleexpressmn@gmail.com with the following:

  • Your order number
  • A description of the issue
  • Clear photo(s) of the damaged or defective item and packaging

Once approved, we will send a replacement at no cost or issue a refund. 

2. Returns & Exchanges (Unburned/Unused Products)

For safety and quality reasons, we can only accept returns on unused, unburned, and unopened products.

  • You must contact us within 14 days of delivery to request a return.

  • Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

  • Once we receive and inspect the returned item(s), we will issue a refund to your original payment method.

3. Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or refunded:

  • Candles that have been burned or used

  • Custom or special-order items

  • Sale or clearance items

  • Gift cards

4. Scent Preference

Because scent is personal and varies by individual, we do not offer refunds or exchanges based solely on scent preference. If you’re unsure which fragrance to choose, we recommend trying our Wax Melt Sample Flight or reaching out for recommendations.

5. Wrong Item Received

If you receive the wrong item, contact us within 7 days, and we will correct the order at no cost to you.

6. Order Cancellations

Orders can be canceled within 12 hours of purchase, as long as they have not yet shipped or entered the fulfillment process.

7. Refund Processing Time

Please allow:

  • 3–5 business days for us to inspect and process approved returns

  • 3–10 business days for the refund to appear on your original payment method (processing times vary by bank)

8. How to Contact Us

If you have any questions about returns, refunds, or product concerns, please reach out:

📧 candleexpressmn@gmail.com
🌐 www.candleexpressmn.com

We're committed to making sure you love your Candle Express experience.