Terms of service
Candle Express – Terms of Service
Welcome to Candle Express (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of our website, www.candleexpressmn.com, and any purchases or interactions you make with Candle Express (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our website.
1. Use of Our Website
You may use our website for lawful purposes only. You agree not to:
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Violate any applicable laws or regulations
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Attempt to gain unauthorized access to our systems
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Disrupt or interfere with website operations
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Use our content for commercial purposes without permission
2. Products & Availability
All of our products are hand-poured in small batches, and availability may vary.
We reserve the right to:
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Discontinue products at any time
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Adjust pricing without notice
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Limit quantities for any order
Colors, scents, and product appearance may vary slightly due to natural ingredients and small-batch production.
3. Orders & Payment
By placing an order, you agree that:
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All information provided is accurate and complete
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You are authorized to use the payment method submitted
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Your order may be canceled if fraudulent or suspicious activity is detected
We accept major credit/debit cards and other payment methods displayed during checkout.
Prices are listed in USD and do not include taxes or shipping unless stated otherwise.
4. Shipping
Shipping times are estimates and not guarantees.
Once a package is handed to the carrier, delivery delays or lost packages are outside our control.
For more details, please refer to our Shipping Policy (I can write this for you too).
5. Returns & Refunds
Our Return & Refund Policy governs all returns, replacements, and order disputes.
By using our Services, you agree to the terms outlined in our Return & Refund Policy.
6. Scent Variations & Sensitivities
Because our products are handmade and scented, each batch may vary slightly.
Customers with fragrance allergies or sensitivities should review ingredients before use.
Candle Express is not liable for reactions to scents or ingredients.
7. Prohibited Uses
You agree NOT to use our website or products for any of the following:
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Illegal or unauthorized purposes
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Harassing, abusing, or harming others
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Uploading viruses or malicious code
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Collecting personal information of others
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Violating intellectual property rights
We reserve the right to terminate access to anyone who violates these Terms.
8. Intellectual Property
All content on our website—including text, images, logos, branding, product descriptions, and graphics—is the property of Candle Express and protected by copyright laws.
You may not copy, distribute, or modify any content without our written consent.
9. Third-Party Services
Our store is hosted on Shopify, which provides the e-commerce platform enabling us to sell products.
Your data may be stored or processed through Shopify’s systems.
By using our Services, you also agree to Shopify’s Terms of Service and Privacy Policy.
We may also use third-party tools (e.g., payment processors, analytics, shipping platforms) that have their own terms.
10. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
11. Limitation of Liability
To the fullest extent permitted by law, Candle Express is not liable for:
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Any indirect, incidental, or consequential damages
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Losses resulting from website downtime or errors
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Misuse of candles or failure to follow safety instructions
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Shipping delays or carrier issues
Users assume all risk when burning candles. Always follow proper candle-safety guidelines.
12. Disclaimer of Warranties
Our products and services are provided “as is” and “as available.”
We do not guarantee:
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Uninterrupted website operation
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Error-free content
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That products will meet personal expectations (e.g., scent preferences)
13. Indemnification
You agree to indemnify and hold Candle Express harmless from any claims, damages, or expenses resulting from your misuse of our website or products.
14. Changes to These Terms
We may update these Terms at any time.
When changes occur, the “Last Updated” date will be modified. Continued use of our website constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.
16. Contact Information
If you have any questions about these Terms, please reach out: